The New Sales Cycle and Patience

Posted on January 6th, 2010 by tim bursch. Filed under business, sales.


The traditional sales cycle:
1. Mass market to big numbers of potential customers
2. Direct marketing (Push Marketing)
3. Find leads
4. Qualify Leads
5. Close the Sale

New Sales Cycle:
1. Listen to the market
2. Join conversations where customers are talking
3. Create a unique offer for small niche markets, based on what you’ve heard
4. Stay engaged in conversation
5. Customer makes the sale when they need your solution
6. Stay engaged in conversation for service and feedback
7. Still engaged and stay listening

Yes there are products that are still just transactional, but from what I hear mass marketing is not working so much.

My point is this: selling your product today takes a different use of time and engagement. If you are transparent and easy to talk to (Cluetrain Manifesto), we will think about buying from you when we need your help.

How has your sale’s process changed over the last 3 years?

Image credit: CarbonNYC



  • Tim: I love how you distilled the point so clearly. In a nutshell Push versus Share: trad'l sales cycle = push from a distance (b/c relationships not as critical) and push sale b/c that's ultimate end goal. In new world order, push is a bad word and you have to anticipate, respond, and go above and beyond to show you are true to your word (your walk matching your talk - and we all know there are lots of talkers and very few walkers). From my perspective, you can't "do" business anymore without developing relationships with people. Every person you meet and connect with (and enjoy) becomes a part of your network which then, over time, includes becoming investors (at some level: financial, moral support, connector, etc) in your work. Our "new" work is not only do what you say and say what you do (surprisingly hard for some); it is also do it well, do it with integrity, and do it as you would for the most important person in your life. Because that's what clients should feel like as much as possible. Maybe I'm extreme? But this is how I try to approach my business.
  • Nicole,
    I just read your post-within-a-post. Wow. Thanks for expanding my thought. I totally agree.

    Especially these two ideas:
    -Relationships- Business is more and more horizontal and we want to know, really know, who we are dealing with. If you are a fake, we will find out and tell our networks.
    -Walking the talk- I had a mentor once that said the best thing you can do to suceed in biz-->Do what you say you will do. I think it goes hand-in-hand with relationships and the transparent world we live in.
    Your sharing is important.
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