Posts Tagged ‘conversation’
* Listening Takes Focus
Posted on January 28th, 2009 by tim bursch. Filed under listen.
Chris Brogan had a great piece today on creating a listening post for your organization.
Great idea.
I think these tools open up a two way conversation with customers. They give organizations additional ears, maybe even better than a suggestion box or feedback email. What Chris describes is proactive listening.
Are you listening?
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